Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal based on the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Exceptions to the right of withdrawal according to § 312g Abs. 2 BGB
Sound or video recordings or computer software in a sealed package are excluded from the right of withdrawal if the seal was removed after delivery.
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (bhv Verlag GmbH, Langenhecke 17, 53902 Bad Münstereifel, Germany, Tel.: +49 (0)2253-92822 25, Fax: 02253 – 92822 29, email: info@bhv. de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample revocation form attached below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. Withdrawal form
If you want to revoke the contract, you can use the following form and send it to us by letter, fax or email.
bhv Verlag GmbH
53902 Bad Münstereifel
Fax: +49 (0) 2253 – 92822 29
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ________________ / Received at (*) ________________
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s)
Only for notifications on paper (fax or letter)
(*) Please cross out what is not applicable.